Introduction to SEVIS Help Desk
The SEVIS Help Desk provides technical support to users experiencing issues with the Student and Exchange Visitor Information System (SEVIS). SEVIS is a web-based system used to track and manage international students and exchange visitors in the United States.
The SEVIS Help Desk is available to assist with a range of issues, including password resets, system errors, and data entry problems. Users can contact the SEVIS Help Desk via phone, email, or online chat.
Eligibility for SEVIS Help Desk Support
The SEVIS Help Desk provides support to designated school officials (DSOs), responsible officers (ROs), and other authorized users of SEVIS. These individuals are typically employed by schools, universities, or exchange visitor programs that sponsor international students and exchange visitors.
To be eligible for support, users must have a valid SEVIS account and be experiencing a technical issue with the system. The SEVIS Help Desk may request verification of a user's identity and authorization to access SEVIS before providing assistance.
Contacting the SEVIS Help Desk
The SEVIS Help Desk can be contacted via phone at 1-800-892-4826 or via email at [sevis.helpdesk@ice.dhs.gov](mailto:sevis.helpdesk@ice.dhs.gov). Users can also submit a support request online through the SEVIS website.
When contacting the SEVIS Help Desk, users should be prepared to provide detailed information about the issue they are experiencing, including any error messages or system warnings they have received.
Common Issues Resolved by the SEVIS Help Desk
The SEVIS Help Desk can assist with a range of common issues, including password resets, system errors, and data entry problems. They can also provide guidance on how to use SEVIS, including how to create and manage student and exchange visitor records.
In addition, the SEVIS Help Desk can help users troubleshoot issues with SEVIS batch processing, including errors and warnings related to data submission and validation.
Best Practices for Working with the SEVIS Help Desk
To ensure efficient and effective support, users should be prepared to provide detailed information about the issue they are experiencing. This includes any error messages or system warnings, as well as the steps they have taken to try to resolve the issue.
Users should also be aware of the SEVIS Help Desk's hours of operation and plan accordingly. The SEVIS Help Desk is available to assist users during regular business hours, Monday through Friday, excluding federal holidays.
Frequently Asked Questions
What is the phone number for the SEVIS Help Desk?
The phone number for the SEVIS Help Desk is 1-800-892-4826.
Can I contact the SEVIS Help Desk via email?
Yes, the SEVIS Help Desk can be contacted via email at sevis.helpdesk@ice.dhs.gov.
What types of issues can the SEVIS Help Desk assist with?
The SEVIS Help Desk can assist with technical issues, including password resets, system errors, and data entry problems.
Do I need to be authorized to access SEVIS to receive support from the SEVIS Help Desk?
Yes, users must have a valid SEVIS account and be authorized to access SEVIS to receive support from the SEVIS Help Desk.
How do I submit a support request to the SEVIS Help Desk online?
Users can submit a support request online through the SEVIS website.
What information should I have ready when contacting the SEVIS Help Desk?
Users should have detailed information about the issue they are experiencing, including any error messages or system warnings.